Refund policy

Exchanges and store credit You can exchange an item or get store credit within 14 days of delivery. The item has to be unworn and in the same condition you got it. You pay return shipping.

How to start a return Email info@arkyve.us with your order number and tell us if you want an exchange or store credit. We'll reply with where to send it. Items sent back without emailing us first won't be accepted.

Refunds Refunds to your original payment are for defective items only. Please check your order when it arrives. If an item is defective, or you got the wrong item, email info@arkyve.us within 14 days of delivery so we can make it right.

Once we get and inspect your return, we'll email you to let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If more than 15 business days have passed since we approved your refund, email info@arkyve.us.

Gift cards Gift cards can't be returned.

European Union 14-day cooling off period If your order ships to the European Union, you have the right to cancel or return it within 14 days, for any reason and without a justification. The item must be in the same condition you got it, unworn, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Questions Email us any time at info@arkyve.us.